Wherever two or more people come together, there is bound to
be conflict. This course will give participants a seven-step conflict
resolution process that they can use and modify to resolve conflict disputes of
any size. Your participants will also be provided a set of skills in solution
building and finding common ground.
In the Conflict Resolution workshop, participants
will learn crucial conflict management skills, including dealing with anger and
using the Agreement Frame. Dealing with conflict is important for every
organization no matter what the size. If it is left unchecked or not resolved
it can lead to lost production, absences, attrition, and even law suits.
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