Receiving
customer complaints is inevitable in any business but handling those complaints
requires knowledge and specific skills to achieve mutually satisfying result.
Being able to listen, respond to and handle customer complaints in a positive
manner is an important step in acquiring and retaining your customers.
This course will challenge participants’ belief in managing customer expectations of them and their organisation. Participants will leave the course with a personal action plan identifying the key changes to make, and the skills to practice.
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